Support · Warranty

Clear coverage. A defined path forward.

Period, region, remedies, and claim terms will be published before orders open.

Coverage should be easy to understand.

Normal use, proof of purchase, care, exclusions, and next steps will live in one policy.

01 · Coverage framework

Protection for qualifying product defects.

The final customer-facing policy will define the coverage period, start date, eligible regions, and available remedies before orders open.

02 · Typical exclusions

Damage is different from a defect.

Misuse, impact, water ingress outside the rated conditions, or unauthorized modification
Incorrect charging accessories or installation outside published instructions
Normal cosmetic wear and consumable or third-party components
Use of the reading to ignore an RV or equipment manufacturer’s safety process

03 · Claim process

Diagnose first. Choose the remedy.

Support will confirm purchase, troubleshoot, and assess repair, replacement, parts, or another remedy.

04 · What to provide

Evidence of the failure.

Order or pledge record
Product serial information
Description of the issue and when it began
Photos, video, app version, and status-light information when relevant

05 · Final publication

Publish the boundaries with the promise.

Before any purchase is accepted, the live policy must confirm the coverage period, claim region, transferability, remedies, exclusions, shipping responsibility, statutory rights, and contact channel.